360° Coverage : Apple Store "Geniuses" Inspire New GM Policy

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Apple Store "Geniuses" Inspire New GM Policy
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Apple Store "Geniuses" Inspire New GM Policy

Nov 27 2012, 2:00am CST | by

GM experts won't be called "geniuses" though

General Motors has set up a new policy that requires every one of its dealerships have at least one expert that can help train new vehicle buyers about the in-car technology. According to Reuters,...

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1 year ago

Apple Store "Geniuses" Inspire New GM Policy

Nov 27 2012, 2:00am CST | by

GM experts won't be called "geniuses" though

General Motors has set up a new policy that requires every one of its dealerships have at least one expert that can help train new vehicle buyers about the in-car technology. According to Reuters, Apple's Apple Store "genius" concept is similar to GM's new program.

When you buy a new car, the process is admittedly still incredibly antiquated. For such a major purchase, a lot of questions about the technology remain unanswered. Compare that to buying a computer at Best Buy or the Apple Store, for example.

The problem, according to GM, is that even though the sophistication of in-car systems has significantly increased, the dealerships have not kept up-to-date.

As GM's manager of the connected customer team Mark Harland told Reuters, "You see a lot of people get into the vehicle, and they can't figure out the damned system. They get frustrated, and they get online and bash it, and that ends up on J.D. Power and Associates."

So now, every dealership must have one person or more who knows everything about MyLink, CUE, and IntelliLink. In addition, the company is adding a dedicated section of its call center to specifically address questions about in-car technology.

GM is at the forefront of in-car advancements. It is quickly making OnStar a standard feature, and before too long it will not be uncommon to see new cars equipped as roaming mobile hotspots.

"It's not good enough to just give someone a set of keys and say, 'See you later.' We need to help people with the technology," said Harland.

Via Chicago Tribune

 
Update
11

3 weeks ago

Phone 2 Go app brings Time Warner Cable home phone service to mobile devices for no additional cost

Oct 28 2014 11:36am CDT | Source: 9to5Mac

Time Warner Cable today announced a new smartphone app that will let its customers use their home phone service on mobile devices for no additional fees. That means that users with a Time Warner Cable home phone service, which starts at $10/month, can now text and call through the new Phone 2 Go app on smartphones and tablets. The service requires a Wi-Fi or cellular data connection and will also work for international calling and texting: “With the l ...
Source: 9to5Mac   Full article at: 9to5Mac
 

 
Update
10

5 weeks ago

Apple seeds sixth public beta of OS X Yosemite

Oct 13 2014 2:44pm CDT | Source: MacNN

Apple is now seeding a sixth public beta of OS X Yosemite to people participating in its AppleSeed program. The build is identified as 14A388b, the same as the third GM candidate for developers, which was released last week. Given tha ...
Source: MacNN   Full article at: MacNN
 

 
Update
9

5 weeks ago

Apple rolls out OS X Yosemite Public Beta 6

Oct 13 2014 1:06pm CDT | Source: App Advice

Just a few days after releasing the third GM candidate of OS X Yosemite to developers, Apple has unveiled the sixth public beta version of the software. If you’re taking part in the program, the new version can be downloaded now directly through the Mac App Store.We should be hearing much more about the latest version of OS X at Apple’s special media event on Thursday, Oct. 16. Apple is widely expected to discuss roll out plans for the free software upgrade. And it cou ...
Source: App Advice  Full article at: App Advice
 

 
Update
8

5 weeks ago

Apple releases OS X Yosemite Public Beta 6 to match latest developer GM

Oct 13 2014 12:15pm CDT | Source: 9to5Mac

Apple today released the sixth public beta of the upcoming OS X Yosemite to AppleSeed testers. The build number is 14A388b, which coincides with last week’s OS X Yosemite Golden Master Candidate 3.0 release for registered developers. Apple plans to provide final details on OS X Yosemite at the October 16th event, then release it as soon as later that date. Filed under: AAPL Company Tagged: Apple, appleseed, Cupertino California, Mac App Store, Mac OS, OS X, Softw ...
Source: 9to5Mac   Full article at: 9to5Mac
 

 
Update
7

6 weeks ago

Forums: Yosemite…the time is nigh.

Oct 10 2014 2:43pm CDT | Source: MacNN

MacNN forum goers anxiously await the official release of OS X Yosemite, with some spreading rumors about the possible release date, and others still reporting bugs they have found in GM releases of the OS. "Waragainstsleep" is looking for a way to quickly add plist files to a spreadsheet and wonders if anyone has any su ...
Source: MacNN   Full article at: MacNN
 

 
Update
6

6 weeks ago

Apple releases third GM candidate build for OS X Yosemite to devs

Oct 9 2014 10:59pm CDT | Source: MacNN

Apple has again updated its "Golden Master" candidate of OS X 10.10 Yosemite in a developer-only release, the third such build. Apple had already seeded a second GM candidate just two days ago, with the first one coming exactly a week before that. The new version, build 14A388a, is exactly two nightly builds up from the previous version. There were no new release notes to indicate what was changed, suggesting ...
Source: MacNN   Full article at: MacNN
 

 
Update
4

6 weeks ago

With nearly 5 million shipments in Q3 2014, Apple is now the No. 5 PC vendor in the world

Oct 8 2014 8:01pm CDT | Source: App Advice

Apple is now the fifth largest PC vendor in the world, according to new preliminary data published by IDC (via MacRumors).In the third quarter of 2014, Apple’s share of the worldwide PC market rose to 6.3 percent. Apple shipped almost 5 million units in the quarter in question, amounting to a 8.9 percent increase over its shipments from the year-ago quarter. This was enough to help the Mac device maker displace ASUS from the fifth position among the top PC vendors in the world.Len ...
Source: App Advice  Full article at: App Advice
 

 
Update
3

6 weeks ago

Apple issues new beta, GM candidate for OS X Yosemite, Xcode 6.1

Oct 7 2014 6:49pm CDT | Source: MacNN

On the heels of its update of the latest iOS 8.1 beta for developers, Apple has also seeded a second GM candidate for both OS X 10.10 Yosemite and Xcode 6.1 to registered devs for testing, also issued as "Beta 5" for public testers of Yosemite. The build on the new candidate is updated, from 14A378a to 14a386a, but otherwise changes and fixes aren't noted. As the new version was released exactly a week after the ...
Source: MacNN   Full article at: MacNN
 

 
Update
2

6 weeks ago

Apple makes the second GM candidate of OS X Yosemite available to developers

Oct 7 2014 3:52pm CDT | Source: App Advice

Apple has been busy today on the software front. After releasing the second beta of iOS 8.1 to developers, the company has followed up with the second GM candidate of OS X Yosemite. Registered developers can download the software directly from the Mac App Store.The first golden master candidate arrived exactly a week ago.We’ll let you know if we find any major changes in the software.With this software release, Apple is apparently inching closer to unveiling OS X 10.10 to the public. Apple ...
Source: App Advice  Full article at: App Advice
 

 
Update
1

7 weeks ago

Yosemite GM includes support for SMS Forwarding when paired with iOS 8.1 beta

Oct 1 2014 4:21pm CDT | Source: 9to5Mac

When iOS 8.0 launched, it shipped without support for SMS Forwarding, one of the many “Continuity” features that were demonstrated to work between iOS devices and Macs running OS X Yosemite. The reason for this was fairly simple: there was no need to include the feature if Yosemite was not yet available to the public. Earlier this week Apple delivered the first beta version of iOS 8.1 to developers. Aside from a few design tweaks, not a whole lot of changes were visible, though there w ...
Source: 9to5Mac   Full article at: 9to5Mac
 

 

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<a href="/latest_stories/all/all/6" rel="author">Mark Raby</a>
With more than 10 years as a professional writer, Mark Raby has an undeniable pulse on the latest trends. From the quiet rumors to the breaking news of the day, his eagle eye is always focused on the newest scoop and figuring out how and why the big newsmakers are noteworthy and relevant. He is based in New York City.

 

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