360° Coverage : Ex-Apple Store Employees Dish On Corrupt Practices

Ex-Apple Store Employees Dish On Corrupt Practices

Is this commonplace for the retail chain?

Aug 22 2012, 6:35pm CDT | by

Ex-Apple Store Employees Dish On Corrupt Practices

You can expect to find all sorts of underhanded deals and intentional headaches at retail channels across the country, but when the stories come from one of the most polarizing companies on the planet, it may turn more than a few heads.

Such is the case with an expose posted on Gizmodo at the behest of a couple people who used to work at an undisclosed Apple Store location. All the publication would confirm is that it was in the southwest, and the employee who had the most to say worked there six years.

The expose refers to the store at the most corrupt Apple Store location in the country. Among the antics he witnessed were employees giving away free computers, stealing phones, and intentionally destroying customer property.

The employee said it was common practice to damage an iPhone or wipe the hard drive of a Mac if the customer who brought it in was acting like a jerk.

The company was of course shielded because customers sign a waiver of liability for things like personal data when they bring in their device for service.

Another ex-employee from the same store confirmed the tales and the typical employee and management behavior.

Said the second employee of his former manager, "Lending computers out for over a month without any payment by manipulating inventory, issuing customer service exceptions for times when she would damage her products, and offering excessive discounts to receive additional favors outside of the workplace. She made quid pro quo an art."

You can check out the fully story below.

Via Gizmodo

 
 
 

<a href="/latest_stories/all/all/6" rel="author">Mark Raby</a>
With more than 10 years as a professional writer, Mark Raby has an undeniable pulse on the latest trends. From the quiet rumors to the breaking news of the day, his eagle eye is always focused on the newest scoop and figuring out how and why the big newsmakers are noteworthy and relevant. He is based in New York City.

 

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