Nov 2 2013, 1:59pm CDT | by Bijon Kumar Pramanik
The report of the new survey of the customer satisfaction with tablets, released by J.D. Power and Associates, ranks for the first time Samsung’s tablets ahead of Apple’s iPad. The basis for this ranking seems to be only the lower cost of Samsung’s devices.
The J.D. Power’s Appril report ranked iPad as the first, ahead of Amazon. Samsung, Acer and Asus all had scores that ranked them as "industry average."
In this new, volume two of the tablet report, J.D. Power issued ranked Amazon's Kindle below the average and placed Samsung on top. Apple was the second with only two points less than Samsung. Apple's iPad had better score than Samsung’s tablets for performance, design, ease of use and tablet features, but Samsung scored better for its lower cost.
The firm claims that its study uses five key factors to measures the customers’ satisfaction: performance carries 26 percents of the score, ease of use 22 percents, design and styling 19 percents, features 17 percents and cost 16 percents.
Samsung is still selling far smaller number of tablets than Apple, despite their much lower price and promotions that give free tablets. Good's rankings of enterprises shows that 95 percent of all popular business apps are created for iPad , 90 percent of all devices used in business are iPads, 94 percents of Apple's iPad are used in education, in comparison with competing tablets.
Source: Apple Insider
Bijon Kumar Pramanik
Bijon Kumar Pramanik is an experienced technology writer working since years in the consumer electronics field.
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